Field Technician

Field Technician – USA

Are you carving a career in R&D Engineering?

Then join us as we establish our new U.S. operation to build something great and revolutionise the eye care industry.

The Company

We are an advanced technology company breaking new ground and developing innovative solutions for the medical and ophthalmic industries worldwide. Our team consists of some of the leading engineers in the ophthalmic industry and has a track record of developing rapid solutions for commercial and research partners. The current global team comprises a mix of R&D engineering, Software engineering, sales, and management. We are a focused, dynamic, and highly motivated team that is making significant improvements to eye care technology throughout the US, UK and beyond.

Our products are unique to the industry and have the potential to transform it by offering two main benefits; one product will change how eye care is delivered, requiring fewer highly skilled opticians and removing the need for them to be in the same geography as the patient. Our other product improves both the quality and efficiency of laboratories producing prescription eye wear on a large scale.

The Role

We are seeking a highly motivated and skilled Field Technician to join our dynamic team. The Field Technician will primarily be responsible for installing and servicing our proprietary equipment in lens manufacturing labs and optometry offices. They will also provide support to the R&D team with testing and assist in product development activities.

As a field technician you will:

Install, calibrate, and network our proprietary equipment in lens manufacturing labs and optometry offices across the USA.
Perform maintenance, repairs, and troubleshooting of existing devices on customer sites.
Conduct setup, configuration, and testing of complex electronics-based equipment.
Collaborate with the R&D team to perform QA testing on software/hardware prototypes.
Assist in feasibility testing for new devices and technologies.
Provide basic training to customers on device usage and functionality.
Communicate effectively with the UK-based R&D and Software teams.
Collaborate with cross-functional teams to contribute to the overall company objectives.
Ensure the devices meet required safety and regulatory requirements as appropriate and all documentation requirements.
Be the lead on U.S. based troubleshooting.
Provide excellent customer service by promptly responding to customer inquiries and addressing any technical issues or concerns related to our equipment.
Maintain a professional and courteous demeanour while interacting with customers, ensuring a positive customer experience throughout the installation and servicing process.
Document customer interactions, including inquiries, issues, and resolutions, to maintain a comprehensive record for future reference and continuous improvement.

The Skills and Experience

Excellent problem-solving skills and the ability to think critically in complex situations.
Strong mechanical aptitude and hands-on ability for equipment installation and maintenance.
Attention to detail and a focus on delivering high-quality work.
Ability to work both independently and collaboratively as part of a remote team.
Excellent communication and interpersonal skills.
Customer service skills for interacting with customers during installations and providing training.
Physical capability to lift heavy equipment and travel across the USA as needed.
Proficiency in Windows-based platforms.
Prior experience in a similar field technician or technical support role is preferred.
Valid driver’s license and ability to travel as required.
Professional use of Microsoft packages – including Word, Excel, PowerPoint
Experience of products within the optical sector, or the optical sector itself would be a distinct advantage.

The Person

Due to the nature of the role, you will need to be a self-starter and work independently, albeit as part of a collaborative and close-knit international engineering team. You will need to have a flexible approach to work, sometimes working across different time zones, and have a willingness to learn new technologies and take pride in building high quality and robust applications. You will be required to travel across the Americas, from time to time, to lead product installations at customer locations and possibly troubleshoot onsite. You will be excited about working in a growing team, the prospect of pioneering medical advances, working with world leading experts and you will have a track record of making things happen. You will be able to manage your projects and time in line with those of the R&D team, deliver to deadlines and work both collaboratively and independently. Excellent communication skills, written and verbal, are essential along with the ability to recognise the commercial impact of delivering new projects on time.

How to Apply

To apply for the role, please send a copy of your CV and a short cover letter to sales@eyoto.com.

If you’d like a chat to discuss the role in more detail please email Darren Rosenthal on darren.rosenthal@eyoto.com

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.