In-Clinic: How to Power up Aetheia 4 Simple Steps to Power Up your Aetheia Please follow the simple steps below to turn on your device. Want to jump straight in? Please use this navigation panel to jump straight to the self-help guide you need. Remote Users Device in Local ExamRemote Certification ErrorCannot Start StreamingVideo Not…

In-Clinic: Could not find Aetheia hardware Contact Support Local User – Could not find Aetheia hardware Please follow the simple steps in the flowchart below to quickly resolve your issue. Each step is designed to guide you through the troubleshooting process clearly and efficiently. If you’ve completed all the steps and the problem persists, please…

In-Clinic: Calibration failed Contact Support Local User – Calibration Failed Please follow the simple steps in the flowchart below to quickly resolve your issue. Each step is designed to guide you through the troubleshooting process clearly and efficiently. If you’ve completed all the steps and the problem persists, please contact Eyoto Support for further assistance.…

In-Clinic: Process already running Contact Support Local User – Process is already running Please follow the simple steps in the flowchart below to quickly resolve your issue. Each step is designed to guide you through the troubleshooting process clearly and efficiently. If you’ve completed all the steps and the problem persists, please contact Eyoto Support…

In-Clinic: Certificate has changed Contact Support Local User – Certificate has changed Please follow the simple steps in the flowchart below to quickly resolve your issue. Each step is designed to guide you through the troubleshooting process clearly and efficiently. If you’ve completed all the steps and the problem persists, please contact Eyoto Support for…

Remote User: Process already running Contact Support Remote User – Process is already running Please follow the simple steps in the flowchart below to quickly resolve your issue. Each step is designed to guide you through the troubleshooting process clearly and efficiently. If you’ve completed all the steps and the problem persists, please contact Eyoto…

Remote User: Device is currently in use Contact Support Remote User – Device is currently in use Please follow the simple steps in the flowchart below to quickly resolve your issue. Each step is designed to guide you through the troubleshooting process clearly and efficiently. If you’ve completed all the steps and the problem persists,…

Remote User: Video not available Contact Support Remote User – Video not available Please follow the simple steps in the flowchart below to quickly resolve your issue. Each step is designed to guide you through the troubleshooting process clearly and efficiently. If you’ve completed all the steps and the problem persists, please contact Eyoto Support…

Remote User: Cannot start streaming Contact Support Remote User – Device in local Exam Please follow the simple steps in the flowchart below to quickly resolve your issue. Each step is designed to guide you through the troubleshooting process clearly and efficiently. If you’ve completed all the steps and the problem persists, please contact Eyoto…

Remote User: Certificate has changed Contact Support Remote User – Certificate has changed Please follow the simple steps in the flowchart below to quickly resolve your issue. Each step is designed to guide you through the troubleshooting process clearly and efficiently. If you’ve completed all the steps and the problem persists, please contact Eyoto Support…