In-Clinic: How to Power up Aetheia 4 Simple Steps to Power Up your Aetheia Please follow the simple steps below to turn on your device. Want to jump straight in? Please use this navigation panel to jump straight to the self-help guide you need. Remote Users Device in Local Exam Remote Certification Error Cannot Start…

In-Clinic: Could not find Aetheia hardware Local User – Could not find Aetheia hardware Please follow the simple steps in the flowchart below to quickly resolve your issue. Each step is designed to guide you through the troubleshooting process clearly and efficiently. If you’ve completed all the steps and the problem persists, please contact Eyoto…

In-Clinic: Calibration failed Local User – Calibration Failed Please follow the simple steps in the flowchart below to quickly resolve your issue. Each step is designed to guide you through the troubleshooting process clearly and efficiently. If you’ve completed all the steps and the problem persists, please contact Eyoto Support for further assistance. Want to…

In-Clinic: Process already running Local User – Process is already running Please follow the simple steps in the flowchart below to quickly resolve your issue. Each step is designed to guide you through the troubleshooting process clearly and efficiently. If you’ve completed all the steps and the problem persists, please contact Eyoto Support for further…

In-Clinic: Certificate has changed Local User – Certificate has changed Please follow the simple steps in the flowchart below to quickly resolve your issue. Each step is designed to guide you through the troubleshooting process clearly and efficiently. If you’ve completed all the steps and the problem persists, please contact Eyoto Support for further assistance.…

Remote User: Process already running Remote User – Process is already running Please follow the simple steps in the flowchart below to quickly resolve your issue. Each step is designed to guide you through the troubleshooting process clearly and efficiently. If you’ve completed all the steps and the problem persists, please contact Eyoto Support for…

Remote User: Device is currently in use Remote User – Device is currently in use Please follow the simple steps in the flowchart below to quickly resolve your issue. Each step is designed to guide you through the troubleshooting process clearly and efficiently. If you’ve completed all the steps and the problem persists, please contact…

Remote User: Video not available Remote User – Video not available Please follow the simple steps in the flowchart below to quickly resolve your issue. Each step is designed to guide you through the troubleshooting process clearly and efficiently. If you’ve completed all the steps and the problem persists, please contact Eyoto Support for further…

Remote User: Cannot start streaming Remote User – Device in local Exam Please follow the simple steps in the flowchart below to quickly resolve your issue. Each step is designed to guide you through the troubleshooting process clearly and efficiently. If you’ve completed all the steps and the problem persists, please contact Eyoto Support for…

Remote User: Certificate has changed Remote User – Certificate has changed Please follow the simple steps in the flowchart below to quickly resolve your issue. Each step is designed to guide you through the troubleshooting process clearly and efficiently. If you’ve completed all the steps and the problem persists, please contact Eyoto Support for further…