Remote User: Device in local exam Remote User – Device in local Exam Please follow the simple steps in the flowchart below to quickly resolve your issue. Each step is designed to guide you through the troubleshooting process clearly and efficiently. If you’ve completed all the steps and the problem persists, please contact Eyoto Support…

In-Clinic: Self-Help Guide Contact Support Local In-Clinic Guides Turning on / Powering up Your Aetheia Please click this link to view the 4 simple steps needed to power up your Aetheia device. Self-Help Troubleshooting If you’re using Aetheia in-clinic and have encountered an issue, this page is here to help. Below are six common error…

Remote: Self-Help Guide Contact Support Remote Optometrist Troubleshooting If you’re accessing Aetheia remotely and have encountered an issue, you’re in the right place. Below, you’ll find six common error messages that remote users may see. Each message includes a screenshot to help you identify it quickly. Simply click on the error message that matches what…

Aetheia Self-Help Contact Support Welcome to the Aetheia Self-Help Centre To help react to any messages you’re seeing, please start by selecting whether you’re Local (in-clinic technician) or Remote (remote optometrist). You’ll then see a grid of screenshots showing common messages that might appear on your screen. Click the message that matches what you’re seeing.…