Loading door – This action requires the user to confirm the front-loading door is closed completely, confirming that nothing is trapped and that it is in operational use, furthermore upon initial start-up the system will not complete all checks unless the loading door is set in the closed position. There have been reports of customers closing the door to hard or misuse and causing the rails to be slightly misalign, this can be corrected by opening the doors and tightening the screws on the rails.
Clean Lens – This action requires the user to clean the acrylic plate that sits on top of the actual camera.
No internet –
Please enter device Key (despite device already being registered) – This is usually because the device is unable to connect to the internet. The device requires an internet connection upon start-up and once the device is fully operational, the device can be used to perform jobs without connection but will require an internet connection to transmit the data to the server/Eyoto cloud. When connecting an ethernet cable to the back of the unit, please ensure there is adequate space, and the cable is not bent, but a natural flow to the port and thus not creating any stress on the cable or port.
Unable to connect to LMS server – Usually can be resolved by resetting the ports used by your LMS server. If this does not resolve it, the LMS server and Atlas devices may need to be restarted.
Calibration checks failed – The Atlas device may experience this error message, we have not identified the exact cause as an engineer is needs to remotely log in to see If there is an internal system error, however the first port of call is to reboot the device (making sure its empty inside and clean). The rebooting of the device allows the system cache memory to be cleared, the device needs to be shut down for at least 5 minutes, after this the device can be restarted and should be good to go.