Aetheia Self-Help

To help react to any messages you're seeing, please start by selecting whether you're Local (in-clinic technician) or Remote (remote optometrist). You'll then see a grid of screenshots showing common messages that might appear on your screen.

Click the message that matches what you're seeing. A step-by-step flowchart will then guide you through resolving the issue. If you don’t see your message listed, further support options will be available.