Remote: Self-Help Guide

Remote Optometrist Troubleshooting

If you're accessing Aetheia remotely and have encountered an issue, you're in the right place. Below, you'll find six common error messages that remote users may see.

Each message includes a screenshot to help you identify it quickly. Simply click on the error message that matches what you're seeing, this will take you to a dedicated troubleshooting guide with a clear flowchart to help you resolve the issue step by step.